Center customer service
The Center Customer Service Associate (CSA) delivers friendly, polite, and expert service to all customers. The CSA is required to operate a wide variety of equipment, take customer orders, assist customers, move boxes and equipment, operate computers and computerized equipment, learn advanced computer
software applications, perform various administrative functions, follow instructions from supervisors, and communicate effectively with other team members.
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) - Provides friendly, polite, and expert customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision - Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Sets priorities of customer projects - Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) - Performs multiple tasks at the same time, using automatic equipment capabilities - Troubleshoots routine equipment problems - Collates, sorts and organizes customer orders - Operates photocopy, binding and other auxiliary equipment - Operates the Point of Sale terminal (POS), handles money and makes change - May assist with financial reporting including daily sales, close-outs and bank deposits - May assist in the training of center team members - May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders - May prepare bank deposits and purchase orders - May research customer account problems to resolve disputes - May coordinate asset moves with FSO - May maintain filing system - May ensure center has necessary supplies, equipment and inventory - May generate POS reports as needed - Follows instructions of supervisors and assists other team members in performing center functions - Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures - Secondary responsibility for coordination of all shipping related services and activities, to include: - Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates - Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services - Offers assistance to customers by suggesting appropriate shipping method - Maintains inventory of shipping supplies - Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels - All other duties as needed or required
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